If you're noticing sound playing directly from your TUNE device instead of through your headphones, don’t worry—we’re here to help! This issue is often related to a hardware configuration setting that can be resolved with our support team’s assistance.

What to Do

This type of issue typically requires a remote fix from our team, as it’s not something you can adjust on your own. To get this resolved quickly:

1. Keep Your TUNE Powered On: Ensure your TUNE device remains powered on to allow our team to access it remotely.

2. Contact Support: Reach out to us at help@staytuned.co and let us know you’re experiencing sound coming from the TUNE itself instead of your headphones.

3. What to Expect: Once we receive your request, our team will work to apply the fix remotely. This process usually takes less than 15 minutes from the time we begin addressing the issue.